Could you be a volunteer for FC United?
Volunteer Handbook v2
Volunteer Expenses Policy v1
It's great to see FC United progressing and plans for our own stadium nearing completion. The reason for our success is down to many factors including a committed Board, great management team and most importantly the supporters who donate their personal time by volunteering for the club.
In recent seasons these kind hearted people have helped keep down the operations cost at Gigg Lane and Bower Fold by providing a range of services for free. But although we are well served by a fantastic team of volunteers we still need to attract more supporters to help us deliver on match days.
The more volunteers we can attract the more the work can be shared. Volunteers do not have to be available to work every home match day but if you are able to help out even just a few times a season this would be a great help in the continuing success of this thing of ours.
If you are interested in joining the army of volunteers please have a look below at the various roles below and if you are interested in a particular role please contact the relevant team leader.
Matchday Programme Sellers
Selling programmes is easy and fun. Sellers are required to be at the ground one hour before kick-off time when they will be given their programmes and their “pitch”. Sellers are positioned on the outside and inside of the ground.
When the match starts selling finishes and the sellers return to the cash office to hand in their takings.
You will need to be familiar with dealing with cash and counting change and be polite to all members of the public you meet – after all you are the “face” of the club and in some cases the first FC member visitors will meet.
You will be joining a friendly, helpful team so don’t be worried about not knowing what to do, there will always be a team member available to help you.
If you want to sell programmes or need to know a bit more about what’s involved contact David Pelham 07540 723 270 firstname.lastname@example.org.
Our volunteering role is all about the young people in our club. We take turns to look after the ball crew and this usually means just 2 or 3 duties per season. For this role we are usually at the ground in time to make sure that all the equipment we need, juice or hot drinks & biscuits, hi visibility bibs etc. are ready to go. The ball crew arrive at around 2:30pm on Saturday’s and 7:20pm for week night matches. There are usually 2 adults on duty at any one time. We ensure that the ball crew are looked after and are paying attention to their duties and we give them drinks and biscuits at half time. The younger members are not allowed to leave after a match until a responsible adult has signed them out. We then tidy up & make sure everything is locked away for the next match.
We also arrange events outside of matches, such as tenpin bowling, where some of the players attend and bowl with the youngsters. We have also arranged teddy bears picnics, bingo, question and answer sessions with players and management, and we get involved with Youth United Day.
You will need to have a CRB check as you will be working with young people, so if you would like to give our little group a try please contact team leader Chris Boulderstone on 07813 913357 or email email@example.com.
Turnstiles and cash office
Turnstile operators are responsible for allowing supporters into the ground in a friendly and efficient manner. They are also responsible for completing the paperwork, accounting for the money taken and delivering it to the cash office (with a steward escort).
Most arrive for work at 1.45pm and work until shortly after kick off (the finish time varies depending on the turnstile you’re on and how quickly you can count up). No-one works every week, and in fact some only work a couple of times a season if the volunteer asks for this. Some turnstiles are busier than others. If you are not confident handling cash you could ask to work on a season ticket turnstile. We always take a volunteer’s preferences into account.
All new volunteers are invited to have a short look around before committing to the role. This would take place at a previous match, at about 2:15pm, lasting 15 minutes. You would be shown how to operate the turnstile and the paperwork. You would visit the cash office where operators report for work and deliver the turnstile cash. You would also have the opportunity to ask questions.
The rota for turnstile volunteers is prepared a few weeks in advance, so you can plan ahead with certainty.
Working in the cash office is another role associated to operating turnstiles. These volunteers work until at least half time, and sometimes throughout the whole match, but usually only a few times a season. The turnstile money and other takings are counted/checked, the match officials’ wages and other expenditures are prepared and the attendance is calculated and recorded. Most cash office volunteers also work (or have worked) on the turnstiles as well.
If you’re interested in joining the team, or if you just want to find out more or have a look around without obligation, please email Lisa Rotheram at firstname.lastname@example.org.
PA & DJ
You will need to arrive between 1 or 2 hours before kick-off to set up the PA system. That is easy to do once you know how and takes about 5 minutes.
- You will have to prepare the music you want to play in advance of the match so before the game you don't have much to do apart from play a few CD's and try to pronounce strangely sounding player names.
- 5 minutes before the teams come out we stop the music and let the crowd build the atmosphere.
- As the teams come out you will be required to announce the teams and substitutes.
- At half time you will need to play some more music, read out the half time draw numbers and make the occasional announcement.
- During the game you will also need to announce any goal scorers and substitutes. At the end of the game we play 'Under the Boardwalk' and then put everything away safely for the next game.
Please contact email@example.com if this is something you would like to help with.
Pound for the Ground
The Pound for the Ground team members can be found in and around the ground before all first team home games. We are easily identified wearing our brightly coloured bibs, selling tickets for the draw which takes place on the pitch at half time.
The proceeds of the draw (apart from £200 to the winner) goes to the FC United Development Fund which is a vital element in fundraising for our own ground. All the team are volunteers, led by the Team Leader Mike Platt.
We are always happy to welcome new team members, whether you are able to volunteer for all home games or just some home games, any help is appreciated.
For Saturday home games volunteers arrive at 1pm, they are then allocated tickets to sell and a pitch from which to sell them from. For evening games the volunteers arrive at 6pm. Volunteers don't have to miss the match as they are able to bring takings and ticket stubs back just before kick-off leaving them free to go off and watch the game.
Volunteers needn't worry about first time selling with us either, as new team members are partnered with an experienced seller until they feel confident enough to go out on their own.
Whilst we can't claim that the team are out in the best of weathers (usually rain, hail, snow and more rain) we can guarantee that when volunteers join us they have a few laughs along the way.
In line with club policy, if you wish to volunteer for the Pound for the Ground team (or indeed any volunteer team at FC United) you must be a member of the club.
So if you fancy helping sell a few tickets on a match day or if you require further information regarding volunteering for the team then please contact the Team Leader, Tony Jones at firstname.lastname@example.org.
Both Mike and the rest of the team will be glad to hear from you.
What we do:
- Give supporters somewhere to buy/renew memberships and season tickets
- Provide information to new and existing supporters on all aspects of the club
- Take Community Shares applications
- Sell tickets for club events, e.g. comedy nights
- Provide hard copies of email newsletters, e.g. The Pink
- Help to solve queries people have regarding memberships, e.g. cards that haven’t arrived in the post
- Give supporters somewhere to hand stuff in to go back to the office
- Provide information in the run up to AGMs and General Meetings
- Provide somewhere for supporters to collect things in person from the office
You will need to be at the ground between 12pm and 12:30pm. For evening games it’s usually between 5.30pm and 6pm. The stall closes at kick-off.
The stall is also open within 5 minutes or so of the game ending, possibly a bit later depending on the fixture and result. You will usually be done by 5:15pm or 9:50pm for an evening game.
If you are interested in joining the team please contact the membership secretary Michael Holdsworth at email@example.com.